Salt subscription price increase was exceptionally neutralised!

As many of you I received email from Salt about price increase and as many of you I was pissed.

I spent about 50 lovely minutes on the phone with them - I called and said that “I received an mail with price increase and based on GTC chapter 10 I object price increase within 30 days via call” and then customer support guy tried all sorts different things, like:

  • telling that other companies do this and it is completely legal -going to competitor is not an option because they all do the same, and at the end I will end up cancelling subscriptions every month - which is frustrating
  • reading whole chapter 10 of GTC out loud
  • telling me I don’t understand what is written in chapter 10 GTC because I just read one sentence from there
  • offering me A SOLUTION to keep same price BUT to extend current contract for 6 months
  • telling me this is a good solution and he don’t see why it is a problem
  • asking me what I would do if I would run a company and electricity price increase

…and many other things.

Anyway, somehow whole conversation went faster after I said “ok, so I objected price increase within 30 days by phone and I don’t accept your new offer with solution. Since cancellation would cost me 199 CHF I am going to go to my lawyer and ask what I can do here” - then I got this sms in about 2 minutes.

So, I managed to kept the original contract conditions - and I am not going to renew it when it ends.

Btw, customer support rep was a good guy, we had a good laugh, I expected it to be much worse (even though it was so long).

As many of you I received email from Salt about price increase and as many of you I was pissed.

I spent about 50 lovely minutes on the phone with them - I called and said that “I received an mail with price increase and based on GTC chapter 10 I object price increase within 30 days via call” and then customer support guy tried all sorts different things, like:

  • telling that other companies do this and it is completely legal -going to competitor is not an option because they all do the same, and at the end I will end up cancelling subscriptions every month - which is frustrating
  • reading whole chapter 10 of GTC out loud
  • telling me I don’t understand what is written in chapter 10 GTC because I just read one sentence from there
  • offering me A SOLUTION to keep same price BUT to extend current contract for 6 months
  • telling me this is a good solution and he don’t see why it is a problem
  • asking me what I would do if I would run a company and electricity price increase

…and many other things.

Anyway, somehow whole conversation went faster after I said “ok, so I objected price increase within 30 days by phone and I don’t accept your new offer with solution. Since cancellation would cost me 199 CHF I am going to go to my lawyer and ask what I can do here” - then I got this sms in about 2 minutes.

So, I managed to kept the original contract conditions - and I am not going to renew it when it ends.

Btw, customer support rep was a good guy, we had a good laugh, I expected it to be much worse (even though it was so long).